JogjaMediaNet is a company located in Yogyakarta that provides cable network services. Types of services provided by JogjaMediaNet are: Internet Service Provider (ISP), Cable TV, Voice over IP (VoIP), Hosting, Collocation.
Objectives
JogjaMediaNet needs an information system in order to improve customer relationship.
Main Features
- Customer Menu
- Registration.
- Writing List.
- Field Task.
- Invoicing.
- Complaint.
- One Account Multi Services.
- Network Menu
- Network Coverage.
- Disconnection.
- Services Menu
- Services Administration.
- Special Promo Discount.
- Individual Customer Discount.
- Credit Payment.
- Operational Reports
- Customer Report.
- Complain Report.
- Waiting List Report.
- Complaint Report.
- Network Utilization Report.
- Material Usage Report.
- Quality of Service Report.
- Financial Reports
- Net Income Report.
- VAT Report.
- Account Receivables Report.
- Income Projection Report.
Solution
konsep.net developed integrated information system named “Customer Care & Billing System” (CCBS). CCBS provides customer care facility from registration to automatic monthly billing info generation. CCBS also provides complete reporting facility to inform JogjaMediaNet services performance.
